We believe it important not to delay or mislead you so we feel it appropriate to clarify our position in relation to the provision of our professional security services.
Tender Process Failure:
Unfortunately many corporate organisations are tied to the Tender Process with the belief that this gives accountability to the procurement process and delivers greater outcomes at a lower cost. Our experience would suggest the arduous administrative process, time and subsequent costs in this process result in significant overall cost increase for the works.
The most obvious proof of failure for the Tender process is the fact that many tenders revolve around the correction of problems with existing equipment and services delivered by the previous Tenders. Doing the same thing over and over and expecting a different outcome?
The failure of the Tender process starts with the person preparing the tender who too often lacks the level of expertise required in the related field EG: CCTV, IP Networking, Alarms, Monitoring etc. Consultants often have a great deal of theoretical knowledge about technology, products and services but lack real practical knowledge of the Pro’s and Con’s when putting these products and technology to use. By the time the client has realised the short comings of the products or services they’ve purchased the ship has sailed and the full cost may not be realised for years to come.
The Tender process is complicated with lots of documentation and administration that’s reflected in the cost but once the tender is awarded the consultative process ends and there’s little organisation, supervision or testing resulting in an outcome that fall short of the client’s expectations.
The MSE Alarms Difference
For over 30 years MSE has gone to great lengths to establish professional, technical and operational standards with a team of handpicked professionals trained to deliver the highest quality of system design, equipment, workmanship and service. All these standards and procedures are intrinsic to our quality assurance systems which ensures practical and sustainable outcomes for our clients in the long term.
MSE don’t just install cabling and equipment and move on, we have to maintain reliable operation of your systems 24hrs 7 days for many years to come. Our minimum standard often delivers a level of equipment and service that is far above that required legislatively or generally achieved by our industry.
MSE spend considerable time consulting with the client and interrogating existing equipment and systems to provide ‘Turn Key’ designs that meet or exceed client’s requirements.
MSE Provide detailed documentation, plans, manuals, client training and ongoing support and service to the client long after the sale is made.
The quality of products and service provided by the security industry are generally poor because there is no active regulation or independent inspection to ensure a minimum standard of equipment , workmanship or service delivery. The lack of regulation and inspection combined with the consumer’s belief that every security company is providing the same thing and it’s only the price that’s different is the recipe for disaster.
MSE Alarms is a full service security provider that provides professional electronic security services on a Consult + Design + Install + Monitor + Service basis. If you wish MSE Alarms to provide electronic security systems and services we mandate dealing directly with the client or client’s representative that has a detailed practical knowledge of any existing systems and any future operational requirements.